This post contains affiliate links*
I’ve been ordering cat litter and other supplies from Chewy.com for years. I don’t particularly like shopping and running errands, and I love having things delivered. In fact, between Chewy.com, Amazon, and Prime now (for groceries,) I save a lot of time that I would otherwise spend going to multiple stores, not to mention sitting in traffic.
In addition to the sheer convenience, there are lots of other reasons why I love Chewy.com
Fast (and free) shipping
Depending on where you live, your order will arrive in 1 to 2 days. They only ship within the contiguous US, and as long as you order by 4pm, your order will normally ship the same day. My orders all arrive with Fed Ex on the day after I order. shipping is complimentary for order over $49, but even if you order less than that, their shipping fee is only $4.95.
Great prices
For most items, I’ve found that Chewy.com offers the lowest costs around.
Exceptional customer service
I don’t know how Chewy.com does it, but their customer service is absolutely amazing. Their 100% unconditional fulfillment guarantee is just that – 100%. Did you order a case of food only to find that your cat doesn’t like the flavor? No problem, Chewy will issue a complete refund.
The other day, I put an order for cat litter, only to remember a few hours later that I failed to remember to add two items. I put a second order, and added enough litter to get to the $49 threshold so I’d get complimentary shipping. shortly afterwards, I received a phone call from a friendly Chewy.com customer service rep, asking whether I meant to duplicate products from my previous order. When I explained that I only added the products to get the complimentary shipping, they waived the shipping fee on my second order even though it was only $12 worth of items.
Autoship option
I’m not a fan of autoship, but it will save you money (up to 30%,) and it can make your life easier. tell Chewy how often you want a product shipped, and they make sure it shows up at your home on a regular basis. Autoship is easy to set up and you can pause, change or cancel shipments at any time.
Huge selection of products
The selection of brands and products is mind-boggling, and they are adding new products all the time. and their web site is easy to navigate – a win win.
I was a bit nervous when Chewy.com was bought by Petmart in April of 2017. When small stores or chains are bought by larger ones, the focus often shifts from service to volume. So far, I haven’t seen a decline in Chewy.com’s service or quality, which makes me very happy.
Chewy.com absolutely makes my life easier. I still shop at my local independent pet store for a few of our frozen raw food and the occasional canned food for the girls (they eat mostly raw, so ordering a whole case of cans doesn’t make sense for us,) but for litter, treats and other supplies, Chewy.com is my go to source for cat supplies.
*FTC Disclosure: The mindful cat is a participant in Chewy.com’s affiliate program. This means that if you decide to purchase through any of our links, we get a small commission. We only spread the word about products and services we’ve either used or would use ourselves. The mindful cat is a participant in the Amazon services LLC Associates Program, an affiliate advertising program designed to supply a means for us to earn charges by linking to Amazon.com and affiliated sites. This means that if you decide to purchase through any of our links, we get a small commission. We only spread the word about products and services we’ve either used or would use ourselves.
Ingrid King
Table of Contents
Fast (and free) shipping
Great prices
Exceptional customer service
Autoship option
Huge selection of products
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25 comments on Why I love Chewy.com
Anna says:
June 8, 2021 at 12:17 am
I love Chewy! When our elderly cat crossed the rainbow bridge, I called to cancel his meds, and they sent a bouquet and condolence card! They’ve taken great care of our pets. I still shop at local places occasionally to support them, but Chewy is my major provider for meds and feed and treats.
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mountainkiddo says:
October 20, 2019 at 10:11 pm
Yup! I love Chewy.com as well. I used to be able to get Primal Pork for my gang there, but lately it not formulated properly or something occurs during the shipping and when I open the bag it smells like yeast. but that is probably Primals problem, not Chewy’s. and I agree that Chewy has exceptional customer service. just say you are not satisfied and they are on it.
The regrettable thing about Chewy is that they partnered with FedEx. These people are the worst delivery company I’ve ever encountered. They deliver busted up cartons, my litter bags used to always be broken open, and the dehydrated foods I orders are mostly crumbs by the time I renullnull